Privacy policy

Effective Date: June 30, 2026
Last Updated: June 30, 2026

Welcome to CAIDO ("CAIDO," "we," "our," or "us"). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you visit https://caido.shop (the "Website"), purchase our products, or otherwise interact with our services.

By using our Website, you acknowledge that you have read and understood this Privacy Policy.

1. Company Information

CAIDO

Website: https://caido.shop

Customer Support Email:
info@caido.shop

Customer Service Phone:
+1 (213) 980-5013

Business Hours:
Monday – Friday
8:00 AM – 5:00 PM (Eastern Time)

Manufacturing Facility:

No. 26 Building, Floors 1–4
Optical Industry Base Phase III Standard Factory Complex
No. 95 Xingye Avenue
Shangrao Economic and Technological Development Zone
Shangrao, Jiangxi 334000
China

Orders are fulfilled and shipped from our United States warehouse.

2. Scope of This Policy

This Privacy Policy applies to information collected through:

Our Website
Customer purchases
Customer service communications
Email subscriptions
Marketing communications
Online advertising
Cookies and similar technologies

This Privacy Policy does not apply to third-party websites that may be linked from our Website.

3. Information We Collect

Depending on how you interact with our Website, we may collect the following information.

Personal Information

When you place an order, create an account, or contact us, we may collect:

Full name
Email address
Shipping address
Billing address
Telephone number
Payment information
Order history
Purchase preferences

Payment information is processed securely by our payment providers. CAIDO does not store complete credit or debit card numbers.

Account Information

If you create an account, we may collect:

Username
Password (encrypted)
Saved addresses
Order history
Wishlist items

Device Information

We may automatically collect:

IP address
Browser type
Device type
Operating system
Language preferences
Time zone
Referring website
Pages viewed
Time spent on pages
Click activity

Cookies and Tracking Technologies

We use cookies and similar technologies to improve your shopping experience.

Cookies may be used to:

Keep your shopping cart active
Remember login sessions
Save preferences
Improve website performance
Analyze visitor behavior
Personalize content
Measure advertising performance
Prevent fraud

You may disable cookies through your browser settings; however, some Website features may not function properly.

4. How We Use Your Information

We use your information to:

Process orders
Verify payments
Deliver products
Provide customer support
Send order confirmations
Send shipping updates
Respond to inquiries
Improve our Website
Prevent fraud
Detect security incidents
Comply with legal obligations
Maintain internal records
Improve our products and services

With your consent, we may also send promotional emails regarding:

New arrivals
Special offers
Product launches
Seasonal collections
Company updates

You may unsubscribe from marketing emails at any time.

5. Legal Basis for Processing

Where required by applicable law, we process personal information based on one or more of the following legal grounds:

Your consent
Performance of a contract
Compliance with legal obligations
Protection against fraud
Legitimate business interests

6. Sharing Your Information

We do not sell your personal information.

We may share information with trusted service providers that assist us in operating our business, including:

Shopify
Payment processors
Shipping carriers
Fraud prevention providers
Website hosting providers
Analytics providers
Email service providers
Customer support platforms

These service providers are authorized to use your information only as necessary to provide services on our behalf.

7. Payment Processing

Payments made through our Website are securely processed by authorized third-party payment providers.

Depending on your selected payment method, payment information may be processed by:

Shopify Payments
PayPal
Major credit and debit card networks
Other secure payment providers offered during checkout

CAIDO does not retain full payment card information.

8. Shipping Information

Orders placed on our Website are fulfilled from our United States warehouse.

Products are manufactured in China before being transported to our U.S. warehouse for fulfillment.

Shipping information is shared only with logistics providers as necessary to deliver your order.

9. Marketing Communications

If you subscribe to our newsletter, we may send:

Promotions
New product announcements
Exclusive discounts
Brand updates
Shopping recommendations

You may unsubscribe at any time by clicking the "Unsubscribe" link included in our emails or by contacting us directly.

10. Data Retention

We retain personal information only for as long as necessary to:

Complete transactions
Provide customer service
Meet legal obligations
Resolve disputes
Enforce agreements
Maintain accounting records

When information is no longer required, it will be securely deleted or anonymized where appropriate.

11. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your information.

These measures include:

SSL encryption
Secure payment processing
Limited employee access
Firewall protection
Regular security monitoring

Although we take reasonable precautions, no internet transmission or electronic storage system can be guaranteed to be completely secure.

12. Your Privacy Rights

Depending on your location, you may have the right to:

Access your personal information
Correct inaccurate information
Delete eligible personal information
Restrict processing
Object to certain processing activities
Request a copy of your personal data
Withdraw consent where applicable

To exercise these rights, please contact:

info@caido.shop

13. California Privacy Rights (CCPA)

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to:

Know what personal information we collect
Request deletion of eligible information
Request correction of certain information
Receive equal service regardless of exercising your privacy rights

CAIDO does not sell personal information.

14. International Visitors

Although our Website may be accessed internationally, we currently sell and ship products only within the United States.

If you access our Website from another country, your information may be transferred to and processed in the United States or other jurisdictions where our service providers operate.