Terms of service

Effective Date: June 30, 2026
Last Updated: June 30, 2026

Welcome to CAIDO. These Terms of Service ("Terms") govern your access to and use of the website located at https://caido.shop (the "Website"), including any purchases made through the Website.

By accessing or using our Website, creating an account, or placing an order, you agree to be bound by these Terms. If you do not agree to these Terms, please discontinue use of the Website.

1. Company Information

CAIDO

Website:
https://caido.shop

Customer Support Email:
info@caido.shop

Customer Service Phone:
+1 (213) 980-5013

Business Hours:
Monday – Friday
8:00 AM – 5:00 PM (Eastern Time)

Manufacturing Facility:

No. 26 Building, Floors 1–4
Optical Industry Base Phase III Standard Factory Complex
No. 95 Xingye Avenue
Shangrao Economic and Technological Development Zone
Shangrao, Jiangxi 334000
China

Orders are fulfilled and shipped from our United States warehouse.

2. Acceptance of Terms

By accessing this Website, you confirm that:

You are at least 18 years old or have the consent of a parent or legal guardian.
You have the legal capacity to enter into binding agreements.
You will comply with all applicable laws and regulations when using our Website.

3. Website Use

You agree to use this Website only for lawful purposes.

You may not:

Use the Website for fraudulent or illegal activities.
Interfere with the operation or security of the Website.
Attempt unauthorized access to our systems or customer accounts.
Upload malicious software, viruses, or harmful code.
Copy, scrape, or reproduce Website content without written permission.
Use automated systems or bots that negatively affect Website performance.

We reserve the right to suspend or terminate access if these Terms are violated.

4. Product Information

We make reasonable efforts to ensure that product descriptions, specifications, pricing, images, and availability are accurate.

However:

Colors may vary depending on monitor or mobile device settings.
Minor variations in measurements, fabric texture, or appearance may occur.
Product packaging may change without prior notice.
Availability may change at any time.

We reserve the right to correct pricing, typographical, or technical errors.

5. Orders

Submitting an order does not guarantee acceptance.

We reserve the right to:

Decline any order.
Cancel suspicious or fraudulent transactions.
Limit purchase quantities.
Refuse service when required by law or to protect our business.

If payment has already been collected for a canceled order, a full refund will be issued to the original payment method.

6. Pricing

All prices displayed on the Website are in United States Dollars (USD) unless otherwise indicated.

Prices are subject to change without prior notice.

Applicable taxes and shipping charges are calculated during checkout.

7. Payment

We accept secure payment methods made available during checkout, which may include:

Shopify Payments
Visa
Mastercard
American Express
Discover
PayPal
Other approved payment providers

Payment authorization is required before order processing begins.

CAIDO does not store complete payment card information.

8. Shipping

Currently, we ship only within the United States.

Shipping fees are as follows:

Standard Shipping

Orders of $100 USD or more qualify for free standard shipping.
Orders below $100 USD are charged a flat shipping fee of $4 USD.

Expedited Shipping

Available for orders of $125 USD or more.
Expedited shipping fee: $8 USD.

Orders are processed within 1–2 business days.

Estimated delivery times are provided for reference only and are not guaranteed.

For additional information, please refer to our Shipping Policy.

9. Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy.

Generally, eligible items may be returned within 30 calendar days after delivery, provided they:

Are new or gently tried on.
Do not affect resale.
Are free from stains, odors, damage, washing, or alterations.
Include original tags when applicable.

Approved returns are processed through our United States return warehouse.

10. Order Cancellation

Orders may be canceled before shipment.

Once an order has shipped, cancellation is no longer possible.

Customers may request a return after delivery in accordance with our Return Policy.

11. Customer Responsibilities

Customers are responsible for:

Providing accurate billing and shipping information.
Reviewing order details before payment.
Keeping account credentials confidential.
Promptly notifying us of unauthorized account activity.

CAIDO is not responsible for delays caused by inaccurate information submitted by customers.

12. Promotional Offers

From time to time, CAIDO may offer promotions, coupon codes, or discounts.

Unless otherwise stated:

Promotions cannot be combined.
Promotions have no cash value.
Promotions may expire without notice.
Promotions apply only to eligible purchases.

We reserve the right to modify or discontinue promotions at any time.

13. Intellectual Property

All Website content, including but not limited to:

Logos
Brand names
Product images
Product descriptions
Videos
Graphics
Icons
Text
Layout
Website design

is owned by or licensed to CAIDO and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, or commercially used without prior written permission.

14. User Content

If you submit reviews, photographs, comments, or other content, you grant CAIDO a non-exclusive, worldwide, royalty-free license to use, reproduce, display, and publish such content for business purposes.

You represent that your submitted content:

Does not infringe third-party rights.
Does not contain unlawful material.
Is truthful and accurate.

We reserve the right to remove user content at our discretion.

15. Privacy

Your use of our Website is also governed by our Privacy Policy.

By using the Website, you acknowledge that your information will be collected and processed as described in the Privacy Policy.

16. Third-Party Services

Our Website may integrate or link to third-party services including:

Shopify
Payment processors
Shipping carriers
Google services
Meta services
Analytics providers

We are not responsible for the privacy practices, availability, or content of third-party websites or services.

17. Disclaimer of Warranties

The Website and all products and services are provided on an "as is" and "as available" basis to the fullest extent permitted by applicable law.

CAIDO makes no warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

Nothing in these Terms limits any rights or warranties that cannot be excluded under applicable law.

18. Limitation of Liability

To the maximum extent permitted by law, CAIDO shall not be liable for indirect, incidental, consequential, special, or punitive damages arising from:

Use of the Website.
Delays in delivery.
Temporary Website interruptions.
Third-party service failures.
Unauthorized access beyond our reasonable control.

Where liability cannot legally be excluded, it will be limited to the amount paid for the applicable order, to the extent permitted by law.

19. Indemnification

You agree to indemnify and hold harmless CAIDO, its affiliates, employees, officers, and service providers from claims, liabilities, losses, damages, costs, and reasonable legal expenses arising from:

Your violation of these Terms.
Your misuse of the Website.
Your infringement of another person's rights.
Your violation of applicable laws.

20. Force Majeure

CAIDO shall not be responsible for delays or failure to perform caused by events beyond our reasonable control, including but not limited to:

Natural disasters
Severe weather
War
Government actions
Labor disputes
Transportation disruptions
Power failures
Internet outages
Public health emergencies

21. Governing Law

These Terms shall be governed by and interpreted in accordance with the applicable laws of the United States and, where applicable, the laws of the state in which the dispute is properly brought, without regard to conflict of law principles.

Nothing in these Terms limits any mandatory consumer rights provided by applicable law.

22. Changes to These Terms

We may update these Terms of Service from time to time.

Updated versions become effective when published on this Website.

Your continued use of the Website after changes are posted constitutes acceptance of the revised Terms.

23. Severability

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

24. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, and Return & Refund Policy, constitute the entire agreement between you and CAIDO regarding your use of the Website and purchases made through it.